Bookings, Deposit & Cancellation Policy
Our success relies on patrons honouring reservations and providing timely notice for adjustments. Your cooperation enhances our professional service. Any fees would cover our costs for staffing, food and the missed opportunities when we have to turn away other potential diners.
1. Booking Confirmation
- Bookings can be made by email, by phone, or in-person at the restaurant.
- Your reservation is confirmed only upon receipt of a confirmation email or verbal confirmation over the phone or in person at the restaurant.
2. Deposit
- A deposit of £10 per person is required for any bookings with a party size of 5 or more.
- Deposits will be deducted from the final bill on the day of your reservation.
- Deposits must be paid no later than 7 days prior to the booking date
3. Cancellation and Amendments
- Cancellations or amendments to your booking must be made at least 24 hours prior to the scheduled reservation time.
- For cancellations or amendments made within the 24-hour period, we reserve the right to charge a cancellation fee of £10 per person.
4. Refund Process
- Refunds for cancellations made within the stipulated time frame will be processed promptly.
- Refunds will be made using the same method as the initial payment.
5. No-Shows
- In the event of a no-show without prior notification, the full deposit amount will be charged, and the reservation may be forfeited.
6. Special Occasions and Events
- Different deposit and cancellation policies may apply for special occasions and events. Please inquire at the time of booking.
7. Contact Information
- For any changes, cancellations, or inquiries, please contact us at bookings@stanwixtandoori.co.uk, 01228 531495 or in person at the restaurant.
We appreciate your understanding and cooperation in adhering to our bookings, deposit and cancellation policy. We look forward to welcoming you at Stanwix Tandoori Restaurant.
